SHIPPING & DELIVERY

Last updated: August 8, 2026

1. DELIVERY COVERAGE

We currently deliver to all seven emirates of the United Arab Emirates:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Umm Al Quwain
  • Ras Al Khaimah
  • Fujairah

We do not currently offer international shipping. For GCC or international orders, please contact us to discuss options.

2. DELIVERY OPTIONS & TIMELINES

Same-Day Delivery (Dubai Only)

  • Eligibility: Orders placed before 2:00 PM (Dubai time), Sunday to Thursday
  • Delivery Window: Same day between 6:00 PM and 10:00 PM
  • Cost: AED 25 flat rate
  • Note: Available for orders placed via website, WhatsApp, or phone. Not available on Fridays, public holidays, or during peak periods

Next-Day Delivery (Dubai Only)

  • Eligibility: Orders placed before 10:00 PM (Dubai time)
  • Delivery Window: Next business day between 10:00 AM and 6:00 PM
  • Cost: AED 15 flat rate

Standard Delivery (All UAE)

  • Timeline: 1-3 business days from order confirmation
  • Cost: FREE on orders over AED 200 | AED 10 flat rate on orders under AED 200
  • Note: Remote areas may require additional 1-2 business days

In-Store Pickup

  • Timeline: Ready for pickup within 2 hours of order confirmation
  • Cost: FREE
  • Location: Muhaisnah 1, Dubai, UAE
  • Hours: 10:00 AM - 10:00 PM, Sunday to Saturday

3. ORDER PROCESSING

All orders are processed within 24 hours of confirmation (excluding weekends and public holidays). You will receive:

  • Order Confirmation: Immediately after placing your order
  • Shipping Notification: When your order is dispatched, with tracking details
  • Delivery Confirmation: When your order has been delivered

4. FREE DELIVERY THRESHOLD

Free standard delivery is available on all orders of AED 200 or more (before any discounts or promotions). Orders below AED 200 incur a flat AED 10 shipping fee.

The free delivery threshold applies to the order subtotal after discounts and before any additional fees.

5. CASH ON DELIVERY (COD)

Cash on Delivery is available for all UAE deliveries. When choosing COD:

  • Please have the exact amount ready if possible
  • Our delivery partner will collect payment at the time of delivery
  • COD is not available for orders above AED 5,000 — online payment is required for high-value orders

6. ORDER TRACKING

You can track your order at any time:

7. DELIVERY ATTEMPTS

Our delivery partner will attempt to deliver your order up to 3 times:

  • If you are not available, a notification will be left
  • A second attempt will be made on the next business day
  • A third and final attempt will be made on the following business day
  • If all attempts fail, the order will be returned to us and a refund will be processed (minus any shipping costs incurred)

8. ADDRESS REQUIREMENTS

To ensure successful delivery, please provide:

  • Complete and accurate delivery address
  • Building name/number and floor/unit number
  • Landmark or nearby reference point
  • Valid phone number for delivery coordination

We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

9. PUBLIC HOLIDAYS & SPECIAL CIRCUMSTANCES

Delivery timelines may be extended during:

  • UAE public holidays
  • Ramadan (reduced working hours)
  • Peak shopping periods (e.g., White Friday, Eid)
  • Severe weather conditions

We will notify you of any significant delays affecting your order.

10. DAMAGED OR LOST PACKAGES

If your package arrives damaged or is lost in transit:

  • Contact us within 48 hours of the expected delivery date
  • Provide photos of any damage (for damaged packages)
  • We will investigate and arrange a replacement or full refund at no cost to you

11. CONTACT

For shipping inquiries, contact us: