REFUND & RETURNS

Last updated: August 8, 2026

1. ELIGIBILITY FOR RETURNS

You may return or exchange items within 7 days of receiving your order, subject to the following conditions:

  • Items must be unworn, unwashed, and unused
  • All original tags must be attached and in their original condition
  • Items must be in their original packaging (if applicable)
  • Proof of purchase is required (order confirmation, receipt, or bank statement)

2. NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  • Items worn, washed, or altered in any way
  • Items without original tags or with tags removed
  • Sale or clearance items (marked as "Final Sale")
  • Accessories (caps, beanies, bags) for hygiene reasons
  • Items purchased with discount codes (unless defective)
  • Gift cards

3. HOW TO INITIATE A RETURN

To start a return, follow these steps:

  • Step 1: Contact us within 7 days of receiving your order via WhatsApp (+971 56 566 5070) or email (info@legit101dxb.com)
  • Step 2: Provide your order number, item(s) to return, and reason for return
  • Step 3: We will review your request and provide return instructions
  • Step 4: Ship or bring the item(s) to our store in Muhaisnah 1, Dubai
  • Step 5: Once we receive and inspect the item(s), we will process your refund or exchange

4. RETURN SHIPPING

Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly sent. We recommend using a trackable shipping method for returns, as we cannot be responsible for items lost in transit.

5. REFUND METHODS

Refunds will be processed using the same payment method used for the original purchase:

  • Credit/Debit Card: Refund to original card within 5-10 business days
  • Cash on Delivery: Refund via bank transfer or store credit (your choice)
  • Tabby/Tamara: Refund processed through the respective platform
  • Bank Transfer: Refund to your bank account within 5-10 business days

Alternatively, you may opt for store credit (valid for 12 months) instead of a monetary refund.

6. EXCHANGES

We offer exchanges for different sizes of the same product, subject to availability. If the desired size is not available, we will offer a refund or store credit. Exchange requests must be made within 7 days of receiving the order.

7. DEFECTIVE OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item:

  • Contact us within 48 hours of receiving the item
  • Provide photos of the defect or incorrect item
  • We will arrange a free return pickup or provide a prepaid return label
  • A full refund or replacement will be issued at no additional cost to you

8. REFUND TIMELINE

Once we receive your return, please allow:

  • 1-2 business days for inspection and processing
  • 5-10 business days for the refund to appear on your statement (depending on your bank)

You will receive an email confirmation when your refund has been processed.

9. PARTIAL REFUNDS

In some cases, partial refunds may be issued:

  • Items returned with missing tags or original packaging
  • Items that show signs of use or wear
  • Items returned after the 7-day window (case-by-case basis)

10. UAE CONSUMER RIGHTS

This policy does not affect your rights under UAE Consumer Protection Law (Federal Law No. 24 of 2006). You are entitled to return defective products within a reasonable timeframe as stipulated by law.

11. CONTACT

For return or refund inquiries, contact us: